Processing Time: All orders will ship within 10-14 business days. This allows us time to process both in-stock and custom-made items.
Shipping Methods: We offer standard and priority shipping options at checkout.
Shipping Rates: Rates are calculated at checkout based on your location and order size.
Domestic Shipping Only: At this time, we only ship within the U.S.
Tracking: Once your order has shipped, you will receive a tracking number via email.

Return Window: Items may be returned within 14 days of delivery for store credit only.
Eligibility: Items must be unworn, unwashed, and in original condition with tags attached.
Non-Returnable Items:
- Custom or personalized items
- Sale or clearance items
- Jewelry, hats, and drinkware (for hygiene reasons)
Exchanges: If you need a different size or color, please contact us to arrange an exchange within 14 days.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Damaged or Incorrect Orders: If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery and we’ll make it right.

Email: Howdy@SassySaddle.com
Subject: Return Request - [Order Number]